I always hold that a shift in a conflict appears when using Nonviolent Communication (NVC), rather than us searching for it. I find that surprising, magical and beautiful. One minute it looks like there is no solution or harmony on the horizon, the next “Hey Presto”: Both people (or all of the group, if it is a group mediation) are actually happier than they were with their original prefered solution. This article is for those who understand the NVC resolution process, and haven’t yet got to that shift.